We mistakenly allowed this company to sign us up for their product. Despite their representatives claim that no money would be deducted from our bank account, if the trial were terminated within 30 days, 8 days after the trail began our account was debited.
After numerous attempts to reach customer service at their 800 number, and waiting hours on hold, we were able to process a return of the materials. Their policy was to refund the money within 30 days of receipt of the materials.
After 45 days, I contacted NSBA questioning where my refund was. I was told the check would be cut on the 15th of February. I waited for 1 week, after the 15th, and called back when no check arrived.
I was then given a supervisors number to talk with. The supervisor turned out to be a voicemail box, that was constantly full. I did some research on usacomplaints.com, and found a phone number and e-mail for Dennis Mario. I left Mr. Mario a message. My call was returned shortly thereafter by a Diane, who apologized for the delay, and said the company had experienced fraud issues, and would not be able to send a check until March 7.
I waited until March 10, and began calling the number given me by Diane (202) 536-5902. All I ever got was a voicemail. After over a week, Diane called back saying that due to the fraud they were still unable to process a check. She said I would get a check by April 7.
It is now April 15, I have yet to receive a check and now all voicemail boxes are full and cannot accept new messages. I have also done more research and discovered that others have also received the fraud excuse. I have also seen the company post they have refunded others.
I believe the only fraud is on the part of NSBA. If they have deducted money from your account via ACH contact your financial institution. If the deduction was in the last 90 days, they can reverse it. Don't wait foolishly as I did for a refund, that is slow in coming, if it ever does.
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