In mid-May, in response to National Small Business Alliance Call Center's multiple telephone contacts to my office, I agreed to review their Membership Offerings, including but not limited to a pre-approved business credit line, 0% interest, etc., for an initial bank account charge of $19.95 per month, and, upon my review of the Membership Packet to be sent to me, an annual Membership Fee of $239.40, payable in advance upon acceptance of Membership.
In reviewing the Membership materials when they arrived, and finding that Membership benefits were not at all what I had anticipated, based upon my initial understanding, I followed their directives explicitly in that I called to secure a cancellation number to return the packet to their Processing Center in Cathedral City, CA, noting the Cancellation number on the front of the returned materials clearly and legibly upon returning the packet.
Considerable time has passed, and, in having given automatic debit authorization to my business bank account, I telephoned Dennis Mario, CEO/President of NSBA today, who committed that the full refund of $339.35 which had been debited from my account on 5-19-04 for $99.95 and for $239.40 on 6-3-04 would be sent me the first of next week.in submitting to him my cancellation number verification, he stated that Membership Services would be calling me back today. Shortly thereafter, they did; however, it was indicated to me that the refund via mail would be done by the END of next week, which gives me great concern whether or not the refund will ever occur.
My financial institution indicates that the most prudent action to take is to dissolve my existing business account and re-open another one in which ACCESS OF THIS TYPE IS GIVEN TO NO ONE.
However, I am giving Mr. Mario the opportunity to rectify this matter prior to doing so, and will delay for several days the filing any Complaint with the Attorney General's Office.
I will assuredly complete a follow-up report herein upon receiving the full refund check he committed would be issued me in "the next batch of checks" to be issued the first of the week. Conversely, I will also report if it has not occurred and provide additional details which my Financial Institution has given me, as well as legal counsel guidance if this matter is not satisfactorily solved immediately.
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