I have seen the reports left by other contractors who paid the fee to start working for ACD Direct and like them I had a bad experience. I am a single mother who was trying to find a way to stay home with my kids yet still make a living. It took forever for me to earn $40.00 and that was for a month of work.
I would schedule shifts to work and I worked always worked them. The supervisors do what is called a call review. The call review consists of your team lead or alt lead listening to your recorded calls and then gives you a grade on them. I received 90 or above on every single call review, I always worked my shifts. Even with working all of my shifts and never calling in or not just showing up and even though I received a grade of at least 90 and above on every call review I still sit for hours without receiving more than a couple of minutes of calls.
I feel this company is using new hires for their benefit and nothing else. If they just happen to get alot of calls on a shift then they have coverage and their clients are happy. But they don't care about their contractors who are sitting there committed to take the calls that never come. Because they have nothing to lose if a new hire sits there for an hour and only receives 1 phone call. You get paid. 18 cents per minute and they want to keep your pledge calls at 4 or 5 minutes. You do the math if you only receive 1 or 2 calls per hour shift do the math and tell me how many shifts you would have to work to make enough to pay your bills.
I have found there are companies out there that rewards you with calls if you show up and work your shifts and get good reviews then you get ample calls. However, I don't feel this is the case with ACD Direct. Beware
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