To Whom It May Concern:
I would like to file a complaint against these two moving companies for the reasons listed below.
Eagle Van Lines Moving and Storage
629 Grove St.
Jersey City, NJ 07310
Ph. (877) 314-7722
Fax (954) 634-3460
www.evlmoving.com
US DOT: 1020928
ICC MC: 428271
Registration # PC-000833
Person Handling my account:
Mike - [email protected]
No direct number given. Olympic Moving & Storage
4901 Main Street
Skoakie, IL 60077
Ph: (847) 679-4338
Fax: (847) 673-2320
http://www.olympicrelocation.com
DOT #: 1113774,
MC #: 447654
ICC#: 124056
Person Handling my account:
Susan Larkin - [email protected]
Direct Number: 800-399-0589 ext. 105
1. I did an online search to find a mover to relocate my family from Detroit, MI to Atlanta, GA. I got a lot of responses but received a call from Mike (last name omitted on all documentation) at Eagle van lines on December 5. He asked me to dictate an inventory list of everything in the house and gave me a quote of $2022.00 for 5466 lbs (911 cf.). He emailed it as well. (See Document #1).
2. On December 26 I contacted him again and made corrections to the inventory list, eliminating some items to bring the price down. I was given a second quote of $1614 for 3936 lbs (656 cf.) and asked to fax a signature and pay a deposit of $322 to secure a non-binding contract (see Doc. #2). We agreed to have our things picked up on Thursday January 3.
3. Olympic Movers showed up at my house on January 3 at 1:07 P.M. It was never explained to me that Eagle Van Lines would act as a broker. I expected Eagle movers to actually move my things. I continued the move as planned because they had all of my things listed and the quote was the same (See Doc. #3).
4. Next the movers told me we would be charged an extra charge of $180 for packaging supplies. This was never discussed with Mike at Eagle Van lines. We went to the store and bought $50 worth of additional packaging supplies to avoid the extra charges. The movers used the packaging supplies I bought and still charged us the additional $180.
5. I was asked to sign the Olympic Moving and Storage contract as they were leaving with our furniture. We paid the movers $646, half of the total original price as agreed.
6. We arrived in Atlanta, GA on Saturday January 5. We called Mike of Eagle Van Lines on Monday January 7 several times and never received an answer or response. I left messages regarding my customer service concerns to no avail.
7. I called Olympic Moving & Storage on Monday January 7 because their offices were closed on Saturday when I expected our delivery. I called several times before getting an answer. I finally spoke to a customer service representative who informed me that our belongings weighed more than the specified amount on the contract. She told me that she needed to speak to her manager to go over our file and that she would call us back the next day between 2-5 P.M. We never heard from her.
8. On Tuesday January 8 I called her back and she told me again that she needed to talk to her manager and they would call us back by 2:00 P.M. We never heard from them again so we called them at 3:12 P.M. This time we spoke to Susan Larkin who informed us that the weight of our belongings was over the agreed amount and that we would be charged an additional $1000. When we objected she said she would talk to her manager and would call us back. She didn't call back.
9. On the same day Tuesday January 8 we contacted the AMSA (American Moving and Storage Association). We spoke to Denise Douglas the AMSA litigator. We explained the situation listed above in detail. We also told her that both of these companies were listed on the AMSA Certified Movers list and that our things were being held hostage and the price increased. She explained the rules of moving contracts and told us they should be offering to meet us at a weight station before and after our things were moved to prove the increased weight. She also gave us the name of a Federal Contact James Dubose, and told us to call him and say she recommended us.
After calling him he told us if we filed a formal complaint he would contact the company to hear both sides of the story. We were afraid of scarring them off and never seeing our things again so we waited to pursue it further.
10. We called Olympic again that afternoon on Tuesday January 8. We agreed to pay the additional money and asked for a delivery date. Susan Larkin offered to have the driver meet us at a weigh station to re-weight our things and prove the discrepancy. She said that we needed to sign the re-weight request and confirm the new balance (See Doc. #4). We also had to specify which weigh station we would go to when meeting the driver. She also requested an immediate credit card payment of $700 the new half of the new balance. She then told us they had up to 10 additional days to deliver our things.
11. We called every day from January 9th January 11th to find out when our things would arrive. We were told as soon as they specified a driver it would be loaded in Illinois. On Friday January 11th we were told that it should leave Illinois on Sunday January 13th and should arrive no later than Tuesday January 15th. On Tuesday we called again to verify a delivery date and we were told that we misunderstood and that the furniture would be loaded the next day Wednesday January 16th and should arrive on Thursday evening or Friday Morning.
12. From January 3 to Friday January 18th my family was gravely inconvenienced by the delay o this move. We had to sleep on the floor, including my father who is a dialysis patient. We had very little clothing and no access to television or radio.
13. On Friday January 18th at 10:00 A.M. The driver called and informed us that he was two hours away. He said hw would call us when he was an hour away so we could meet him. He called at 1:30 and informed us that he was at the house. We met him at the house around 1:45. He began surveying the house for delivery of the furniture. We informed him that we were supposed to go to the weigh station first. He said he didn't know anything about going to a weight station. He agreed to follow us to the weight station. When we told him what weight station had been agreed upon he objected. He said he didn't want to go to the one we chose because there were police there.
14. We complied and went to a different weigh station attached to a gas station (See Doc. #5). The truck weighed 22320 lbs.
15. Next we went to the house. The driver told us we must pay the balance in full before he would unload the truck. We objected and demanded to see our things first before paying. He opened the truck and let us see that it was indeed our belongings.
16. When we signed over the money orders for $1784.80 he said he could not accept it because it was a bank money order instead of a Postal money order. When we objected he called his boss and said he would have to leave to go to his next move if we didn't have a postal money order. When he acted as if he couldn't wait for us to switch money orders we called Cobb County police for assistance and call Susan Larkin at Olympic.
17. Susan yelled and said her email specifically said Postal Money Order and that they would not accept any other kind. When we told her we were calling the police she objected and told us to hold on while she spoke with her boss.
18. Cobb County Police arrived. Some of us stayed and explained the situation while the rest left to switch the money order. The police asked questions of the drivers, documented the identification information on the truck and asked them to wait until we switched the money orders.
19. The drivers waited. We gave them a postal money order totaling: $1784.80. They unloaded the truck. All of our things were accounted for. One television was damaged and not working. We wrote this under comments on the paperwork and were told that it didn't matter (Doc #6). A formal complaint would need to be filed.
20. Next we followed him to the weigh station again. The truck weighed 18360 lbs with our things taken off (Doc. #7). The mover asked us what was the original weight. We told him 3936. He said our total weight was 3980a 44lb difference. He called his manager and told him what the weight was. The manager told him he would fax some paperwork for us to fill out to the weigh station so we could get a refund. We were asked to pay $3.00 for the fax (see Doc. #8). The paperwork arrived and said the refund would be $1238.20 (Doc. #9). It also stated that we agreed to this amount and would not pursue this further. We refused to sign it because the refund was incorrect and we planned on pursuing it further.
21. Susan Larkin called several times on Monday January 21. She left one message saying she was confused as to why we didn't sign the documents or accept the refund.
We would like to file formal complaints against Olympic Moving & Storage as well as Eagle Van lines who acted as a broker for this company. We would like to be refunded the total amount owed to us. We would also like to see action taken against this company to avoid other consumers being victimized by them. After the fact I found out there are many complaints against this same company listed on MovingScams.com many whose experiences were worst than ours.
See financial details below:
Total Paid: 3452.71
Originally Quoted: 1614.00
Amount Over Charged: 1838.71
Additional Charges:
1844 LBS Over @. 68cents / pound 1253.92
Labor Charge for
re-weight: 100
10% fuel at final Bill: 304.79
Packing Charges 180
Total additional charges: 1838.71
Misc. Charges:
Additional packing 50
Hardships (Housing, Food, Household items)???
Fax 3.00
Total Misc.: 53.00???
Offered Settlement: 1238.20
Difference between offer and over charges: 600.51
Corey
Austell, Georgia
U.S.A.
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