I purchased a 2005 Civic Hybrid in 2006. I was thrilled with the newest car I had ever owned, and told everyone about my gasoline savings. I told people that Honda of Concord had world class customer service! Two in my circle of contacts became first time Honda owners after this.
At the sale-closing meeting, I purchased the lowest level of service agreement and was told by the Business Manager that the maintenence checks would be covered. When it was time for 30,000 mile check, I announced happily that I had a plan. Imagine my surprise when the service reception person came to the nice waiting room, sat beside me and informed me that my plan did not cover it.
I discussed my dissatisfaction with the Service Manager before leaving and he informed me that my plan only included five (5) oil changes and two (2) 18-point safety/brake inspections! $1,100 for 5 oil changes!!! I have been defrauded by Honda of Concord and Hendrick Autoguard. American Honda customer service responds that this is the right of dealerships to sell service agreements, and that they do not own or supervise the dealerships.
As there is no honest representation from Honda of Concord, and American Honda condones this, all potential buyers are advised to take an attorney with them to the sale-closing meeting with the Business Managers and Scott Bradshaw in particular.
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