I like many others have been victimized by the company FREE LOTTO and sweepstake company out of Lexington NY
who sends us emails stating that we are the winners of a prize amount of $1,000, 000 to $10,000, 000 and that my status is pending. I have kept over five hundred emails sent to me by the company URGING me to responded when I joined the sight back in February of last year (maybe prior to that date). I responded and joined the site and when the company did not yield to their promise I wrote them. They gave me the run around, sent me to other sites but never answered my questions about the millions. I continued to play at a cost of $9.95 months in hopes that the company would continue to hold the millions of dollars promised to me. The made me feel as though I should continue to play because the millions were indeed mine to have. They called it STATUS PENDING... And then they'd send me emails saying that my prize was unclaimed or if it were unclaimed
by a certain due date then my prize would be forfeited. I made claim to all of monies promised to me but all I was presented with was another chance to pay them another $9.95. I eventually grew tired of seeing them post the list of people that had already been paid their millions and not getting mine. So I decided to cancel the account. Only when I cancelled they kept billing my
account $9.95. I wrote the company many times asking them why they continued to bill me after cancelling and I got no response just a letter stating that my millions were still pending and all I had to do was long onto the site and claim them.
It was a vicious circle that had no end. Today I decided to log on to the BBB and file a claims only most of the claims result in an unsatifactory
settlement for those victimized. The BBB cannot sue Free Lotto but you can! The should have to pay all the people they issued emails to stating that they
have millions pending to them. They've even sent me 'facsimile checks' in the amount of 10,000, 000 (to my email) stating all that I had to do was claim it.
And I like many others are extremely hurt by the claims made by free lotto when spend what little money that we have in order gain a good outlook on life and our future and they take from us. They should be sued and closed down permanently! Do we have a case? False Advertising!
I'd also like to add that the company was very convincing and explicit in their post to my email. I was a believer and I got scammed!
BBB report states:
FREE LOTTO
420 Lexington, Suite 2025
New York, NY 10170
View Location Map
Original Business Start Date: 1/1/1998
Principal: Kevin J. Aronin, CEO
Phone Number: (212) 931-6760
Additional Phone Numbers:
(212) 375-6207 (212) 375-6208
Fax Number: (212) 931-6761
Website: www.freelotto.com
Type of Business: Sweepstakes
Membership Status: This company is not a member.
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
Nature of Business
Complaints to the BBB indicate that PlasmaNet, Inc. Sends notification via mail and e-mail solicitations to consumers stating that they have won a sweepstakes or lottery but consumers do not receive payment of their winnings. Upon contacting the company to retrieve their winnings, consumers state that they are denied their prize unless they sign up and pay for a subscription on the companys website at www.freelotto.com. After signing up consumers are told that they are not a winner either because their notification letter is only a promotion or because their pin number on their award letter is invalid. Consumers also report that PlasmaNet has made unauthorized withdrawals from their bank accounts and that they have difficulty canceling subscriptions.
Customer Experience
Based on BBB files, this business has an unsatisfactory record with the Bureau, because there is a pattern of complaints, and the business has not corrected the underlying reason for the complaints.
The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The number of complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed.
Complaint Outcome Statistics:
Complaint Outcome Last 12 Months Last 12.. 36 Months Total Resolved Consumer received the requested resolution 22 18 40 Resolved Consumer received part of the requested resolution 5 4 9 Administratively Judged Resolved The Company has responded to the complaint (s) addressing the disputed issues, however, the consumer remains dissatisfied 28 2 30 No Response The Company has failed to respond to complaints 4 0 4 TOTAL 59 24 83
Complaint Issues:
Please understand that complaints may concern more than one issue
Complaint Issue Last 12 Months Last 12.. 36 Months Total
Advertising Issues 18 4 22
Contract Disputes 1 0 1
Credit or Billing Disputes 12 6 18
Customer Service 1 0 1
Delivery Issues 14 4 18
Guarantee or Warranty Issues 2 1 3
Product Quality 1 2 3
Refund Practices 1 2 3
Selling Practices 1 3 4
Service Issues 8 2 10
TOTAL 59 24 83
Company Advertising
In October, the BBB sent correspondence to this firm regarding its advertising practices. Consumers claim that they receive correspondence stating that they have won the lottery. Free Lotto has not fully addressed the issue.
Additional Business Names
This firm also does business under the following names. This is not necessarily a complete list.
Freeworldlotto.com
Jumpstart Media
PlasmaNet Inc
Report as of: 6/24
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