I purchased a viper remote starter from mobile concepts in Nov. 2006. The customer service I received while having my remote installed was excellent.
My remote worked wonderful. I have no complaints about the actual product.
Seven months later I decided to trade in my old vehicle. Before I started the trade process, I called moblie concepts to inquire about their protocol for removal and re-installing the system.
I was told their wasn't a fee for removal of the system, and as long as Mobile Concepts removed the system for me, and stored it until I was ready for it to be re-installed into my new vehicle there would be a small fee.
Neitherless to say once Mobile Concepts removed my system from my old vehicle, I was told it would be $40.00 to re-install system. When I took my new vehicle in to have system installed I was then informed by the store manager that it would be a total of $220.00 for installation, which included 4 hours of labor.
I was never informed about paying for the labor during any of the conversations. There are no price list any where in the store.
Mobile Concepts is a true RIPOFF. They are not a company that stands behind their verbal contract. I am so dissatisfied with the customer service and the betrayal of this company. I feel as thouh I was hoodwinked and bamboozled.
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