I filed a complaint against a business (Emerald Pool & Spa - John Johnson) on August 16. He didn't respond by the due date, they sent him a reminder to respond. He didn't repsond, they closed the case rating the company unsatisfactory.
The company got around to filing a response in late September. The BBB re-opened the case and asked for me to respond.
I promptly responded, well within the due date. Once again the BBB asked the business for a response. There was no response, the case was closed "unsatisfactory"
Out of the blue the company responded almost five months to day of the October deadline and the BBB re-opened the case and asked me to respond.
Prior to my response, I checked the company BBB rating. Sure enough they had my complaint but now the complaint was "administratively closed" with a definition which states that despite the company's reasonable efforts the case closed with the customer remains dissatisfied.
This was done when I checked the rating, the day I got tne business response that was 5 months late. Nearly, two weeks before my deadline to respond.
His responses were late, he did not address my complaints, one being that they were late in completing the job. The case got reopened, twice, and I am made to sound like the bad guy?
How about him? Mr. Johnson did not complete this job in a workman like manner causing me current and future dollar damages and in violation of his contract. There are no expansion joints in the pool deck under the flagstone causing an unstable base which will prematurely crack and require expensive repairs. There are cement stains on the pool due to his workmen spilling cement when they poured cement on September 1. We have made numerous appointments with Mr. Johnson to clean the stains but he never showed at the property. Neither Mr. Johnson nor his employees dressed the property as called for by the contract.
Mr. Johnson has never instructed us on the use of the pool and pool equipment as stated in the contract. Mr. Johnson has not given us the starter chemicals as stated in the contract.
Mr. Johnson still owes us money for a slide we contracted for but was never delivered by him, causing use to buy one to be installed. Mr. Johnson still owes us money for the spa jets (bubbles) as written in the contract.
Finally, the business claims we owe money, which only serves to show he is bargaining in bad faith. Something that Johnson and the BBB obviously don't understand.
I guess thats how the BBB gets its leads. Wonder if John Johnson and Emerald Pools are being solicited by the BBB?
Dan
Corpus Christi, Texas
U.S.A.
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