We contracted with John Johnson and Emerald Pools and Spas in May. We are still fighting with him in March to get out pool completed. While we filed a BBB complaint he gets an administratively closed rating through late responses and not addressing our issues of his work.
As a matter of record, however, I wish to affirmatively state that:
1. Emerald Pools and Spas and Mr. Johnson did not complete this job in a workman like manner causing me current and future dollar damages and in violation of his contract.
A. There are no expansion joints in the pool deck under the flagstone causing an unstable base which will prematurely crack and require expensive repairs.
B. There are cement stains on the pool due to his workmen spilling cement when they poured cement on September 1. We have made numerous appointments with Mr. Johnson to clean the stains but he never showed at the property.
C. Neither Mr. Johnson nor his employees dressed the property as called for by the contract.
2. Mr. Johnson has never instructed us on the use of the pool and pool equipment as stated in the contract.
3. Mr. Johnson has not given us the starter chemicals as stated in the contract.
4. Mr. Johnson still owes us money for a slide we contracted for but was never delivered by him, causing use to buy one to be installed.
5. Mr. Johnson still owes us money for the spa jets (bubbles) as written in the contract.
Finally, Mr. Johnson's claims we owe him money, which only serves to show he is bargaining in bad faith. Mr. Johnson's contract clearly states in line 14, Any additional work not included in total amount of contract, agreed to by Emerald Pools and the and home owner or general contractor will be paid at the time cost is incurred.
Clearly we understood this clause as we paid $1,200.00 to Mr. Johnson for the extra flagstone and deck work, for which he now claims we owe money.
Pursuant to the contract any costs such as those mentioned by Mr. Johnson should have been collected when incurred in early September or October. I can assure you, Mr. Johnson is not shy about collecting money. Yet, this is the first mention or notice we have received from Mr. Johnson and/or Emerald Pools that we owe any money.
These issues are the issues that remain after 8 months of working with the company, there are too many stories to tell about the contruction process other than telling others to avoid doing business with this company.
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