I spend several years saving my marlboro miles and colecting them from friends. Now I send them in so's I can get presents for my family and some for me. Marlboro doesn't want to send my gifts to me. I wrote them and am putting it here so everyone can see what crooks they are.
I wrote Mr. Philip Morris:
Dear Mr. Morris,
I do hope you can help me. Or tell me someone who can.in May I used my miles and send for a shirt, an air compresser and the double headed flashlight. I sent my miles and a 7-11 money order for $10.00. I still don't have my compresser my shirt or flashlight. 7-11 said the money order was cashed by somebody. I sent a copy of my driving lisense like you said.
The shirt was for me the flashlight was for my wife on her birthday and I need the compressor to inflate my fishing boat I won at the church raffle. Somebody needs to tell me where my prizes are.
They wrote back:
Dear Valued Customer,
My name is Michael Page and I am in Marlboro merchandizing public relations department. I apologize for the delay in your order.in the past most orders were handled within 4-6 weeks but due to managerial changes the time span for most orders is delayed 8 to 10 months.
After some analysis we found that savings close to $200,000 a month on promotions if we delayed orders a few months. This calculation was based on the life span of an average smoker. We found that if we delayed our orders 6 months, 5% of the participants in the Marlboro Miles giveaway, would pass away and could no longer claim their prize.
If you are currently in good health. I can rush your order through. Please let me know.
We apologize for the delay. We value you as a customer. Enclosed you will find a $10 coupon good on your next purchase of Marlboro products.
Thank you for your time, and for being such a valued customer. Feel free to contact me directly if you have any further questions. And for your reference your order confirmation number is 546703-G2Y
Sincerely,
Michael Page
Marlboro Merchandizing Relations Department
I worked hard to save these here miles and I want my prizes. After the letter I aint heard anything else and when I call they say its on its way.
I'm wondering if I should sue them for false ads.
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