My son is in a correctional facility in Alabama & has been there since March of 06. Since his incarceration we have nothing but problems with correctional billing sysytems. Our first phone bill was $338.00 & 1/2 of the calls we were cut off in mid converstion & about 1/4 of them our answering machine picked up on & we were charged for those calls.
Every time we would try to call CBS we wer put on hold for up to 1 & 1/2 hours befor anyone even bothered to get on the phone.
We are to the point that we are ready to get an attorney & SUE this company. If an Attorney would pick this up I'm sur that there are alot of other people out there that would be glad to have a class action lawsuit against this company.
Our son is a first time offender & we have never had to deal with the correction system befor. It is not fair that we are being charged the high prices of these collect calls when most of these families do not have those types of funds to pay these high phone bills just because we are trying to stand by our loved ones that are incarcerated.
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