Securus parent company of Evercom and Correctional Billing Services are ripping off the love ones of inmates. I hit the wrong telephone key and turned off or blocked our #. It took 1 week to get the service turned back on. We called and reported the mistake the first night and they said it would be fixed in 24 hours. Guess what it wasn't. Then they said 48-72 hours.
They put my husband on hold for 3 hours and then hug up on him. The 6th day they told my husband a work order had never been written. Early the 6th day a man told me he would see it was fixed and would call me back the 7 day to make sure. They have us over a barrel. They charge way too much, over $7.00 for a 15 minute call. It is one big rip off. No wonder they put their systems in for free.
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