I have been a customer of Rent a Center for years now. My first purchase was a binkbed set for my daughters and it was padi off in full. I was never late with payments or anything. The problems started I say in November with this company. I purchased a bedroom suite back in 2004 and have been making payments on time and if late, applying the late fees needed to stay on track, but that just is not good enough for them. The workers are meana nd will literally argue with you on the phone. They have harssed me on my job many times evn after I put it in writing for them to not call me on my job. They have called my house blocked calls on the due date and ask me what time am I coming in. They are very rude and not very professional. Yes I do believe when they are a rip off. Then back in December of I was invited to a store celebration and was promised to receive three months off current price of new item bought so I went ahead a picked me out a living set for my family. Well upon making first week's payment and promised that furniture would be delivered to my residence on the next business day, never happen. Days lead into a week, tena week into weeks. They even wouldnot pick up calls from my residence regarding my furniture. So I asked for the time of not receiving furnture for a credit and that was never given. Upon due date for bedroom, they wanted furniture payment and then was told after a few payments to just pay it or give back all furntiure. So then to keep confusion down, I just returned the living room and only pay for my bedroom. But upon making a payment and authorize the amount to be paid, they took a much larger amount from my debit card and refused to talk to me about putting my debit account in a negative balance. They are very unfair people and something needs to be done to stop the harrassment and rudeness of the RAC employees.
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