My service started with MCI WIRELESS on Febuary 15. Since then it has been nothing but a nightmare. The billing was never on time, when you called to ask about where your bill was the only response you would get is "we are updatting our billing system and you should get it by the end of the month", which of course never happened. When you would call, the customer service representatives were extremely rude. It's not my problem that they are under paid. Now to the real problem.
About two weeks prior to my contract being up, my phone was lost. After realizing my phone was lost I immediately contacted
the MCI WIRELESS customer service department, but was not connected right away due to the "high call volume". After finally getting through to someone, to whose name I cannot remember, I explained to her the situation. She then advised me that my service would be suspended. From that point I felt that everything should be fine. Little did I know that this was only the beginning.
During this time I did receive bills, which I was aware of, being that I did use their service, up until the loss of my phone. I payed them all that I was responsible for until my contract came up in Febuary 15. Until this day I am still receiving bills with an outstanding balance of $164.77. This is billing for 3 additional months. I made a call to the customer service department on April 1, where I was connected to someone by the name of Kemisha. Kemisha advised me that my service was suspended, but I am still responsible for the bill, because I didn't call for a confirmation number back in January. A confirmation number? I explained that no one made me aware of this.By the end of the conversation I received a confirmation number, but still no resolve to this matter.
On April 11, I made another call to the customer service department disputing the bill of $164.77. This time I was connected to Theresa, who I have to say was rude, and obnoxious. I explained to her that I was still being billed for a phone that was lost in January, and again she said that I was responsible for the payment, because I didn't receive a confirmation number in January. I then proceeded to explain that my contract was up on Febuary 15, and that I never gave permission to renew the contract with MCI WIRELESS. I mean how could I renew it without a phone, and frankly I didn't want to because I feel this company absolutely sucks. Theresa said that she would knock off a 1 month charge of $37.00, which was for the billing of 2/26-3/25. This was unacceptable. I then asked to speak to a supervisor, where I was left on hold for 30 minutes before ever speaking to one.
Finally, Natalie who was the supervisor, asked what the problem was, and again for the third time I explained. What was the response? You are liable for the full payment of this bill. I explained to her that the way they run this business sucks, and that I refuse to pay. So as you see I have gotten nowhere with this company. After hanging up with them, I called consumer affairs. As soon as I mentioned MCI WIRELESS the womans reaction said it all. Obviously, I was not the only complaint they received. I don't know how these people do business, and I feel that something should be done. Thank you for your time.
Janet
Staten Island, New York
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