My roommate and I are having the same problems with WorldCom Wireless but worse. First, in January I received an e-mail saying that I could get a Samsung 3500 for 40.00. My roommate and I were both searching for new plans and phones so we jumped at the chance. I also recommended this to another friend. We started using our phones in Febuary 2001. My other friend received her bill one month later, while my roommate and I received none. We thought that maybe they were behind.
My friend also receives her bills from Sprint PCS, so I assumed we would too. Well in July we still hadn't gotten a bill, but we did receive two letters stating that they were behing on their billing and that they would get caught up soon. There was no phone number on letters and we weren't able to get through on the website. Every time we tried the website it said that out phone numbers were invalid. We weren't able to get any customer service because we never had any numbers to call them. When we finally received bills in October they were from April and "supposedly" cathching us up. The total amount of the bills ranged from 967.00 to over 1,100.00.
My roommate and I were furious. They had been billing us at 29.99 a month which has much less minutes than the 34.99 that we signed up for. They also have our off-peak minutes starting at 900pm when we were told by their "authorized telemarketer dealer" that off-peak starts at 800pm. Now that we finally have access to customer service we call and are told that the bill would be straightened out.
Also according to them there is a code on the contract that means that off-peak starts at 900pm. I do not work for WorldCom and do not know what these codes mean. They said that it is my responsibility to contact this dealer, since she made the verbal agreement that off-peak starts at 800pm and not 900pm. Her number no longer works but I have her Rep.#, which doesn't help me either because I don't work for WorldCom and cannot look people up by their numbers.
I also called the cancellation department (1-800-632-9372) and spoke with a supervisor named Colleen. Colleen then proceeded to tell me that I cannot cancel my contract without paying the 200.00 even though they messed up. Dave (a customer service rep) and his supervisor Beverly bother admitted that this was their fault. Colleen said that none of this mattered and that I would still have to pay. I also mentioned that my contract also says that I will be billed every month. Colleen then told me that it is up to the customer to keep up with their billing. I asked how and she said by calling customer service. I told her that I never was able to call because I never had any numbers to call them.
Well, she told me that I do have numbers, and I tried to explain to her that I just received bills with a customer service number on it and that the website says that my number and zip code are invalid. I mentioned to Colleen that my bill says that I will be billed every month and she said that WorldCom is not requiered to send a bill every month (although my contract says detailed billing) but it is still my responsibility to pay. How can I pay if I don't know what to pay.
So I am waiting for the supposed corrections to come in the mail. The customer service I must say treated us a little better, we actually received call backs two times in one night. Of course, the least amount of time that we were on hold was 45minutes and up.
I also have a different customer service from you all. I have 1-800-738-4408, but I have the same address to send them money. Please help us if you can.
Tiffane' Liverman and Monique Borland
[email protected] and [email protected]
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