Usacomplaints.com » Miscellaneous » Complaint / Review: Jcpenny - False advertising will not honor advertisement. #142548

Complaint / Review
Jcpenny
False advertising will not honor advertisement

I went to jcpenny's tonight for their sale... All over the store it clearly says "buy one get one" then the price. IE:
"Buy one get one"
"99 CENTS"
Then it says way at the bottom. Originally $8.00. So i am like. Cool. These socks here... Are. Buy one get one 99cents... So i try to buy it and the cashier told me it was $8.00, and the second pair was 99cents. She was very rude towards me despite how polite i was towards her in asking for a manager. Even though i asked for a manager she argued with me over what the sign said and continued to argue, eventually it sank in what i was asking her and she called the mod.

Well, while i was waiting, she very rudely mocked me while talking to her co-cashier about what i was doing. I waiting 10 minutes plus, for a manager, very patiently and politely, and i stood by the socks in question, while doing so i saw the General Manager, (as indicated by her badge) walk past me while busilly chatting away with another manager, towards the customer service desk... Well, i laughed because she kinda leaned over and peaked at the customer service desk from a distance - the one that called for her 10 minutes prior, and then quickly turned around and started scurrying away, and while doing so, the rude cashier who helped me, hollered out at her so rudely, saying "hey we got customers over here waiting for you".. So yeah i went over the the customer service desk, met with her and told her very politely... My concern, telling her that i believed they were falsely advertising, tricking their customers.

All she said was she would tell corporate and that no other customers had complained and that was that, she refused to honor the 99cents buy one get one that was advertised. I laugh at this because theres no doubt anyone else would wanna wait that long just to make something right, whereas i did. Did she thank me for my efforts? No. Clearly by her rudeness and lack of initiative to help, she had no intention of doing so. I think she made us wait so long thinking that we would disapear. This happened about 7:20pm sat night. I am emailing a picture of their advertisement for this. This is a bogus company.


Offender: Jcpenny

Country: USA   State: Colorado   City: AURORA
Address: AURORA MALL

Category: Miscellaneous

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