This letter is a complaint about the collection firm Cambece Law Firm, I spoke with Mr. Sanger, J. Voci, & Mr. Greaves. Mr. Sanger was my first contact who spoke to me about the situation of collection on behalf of his client Chase. At this point I did not have any knowledge of the accounts balance and I requested to call him back in 24 hrs to locate my records & files so that I may take care of this matter. While negotiating the call back time Mr. Sanger then handed the phone to his supervisor J. Voci. Mr. Voci from the very beginning of our conversation was rude, impatient, condescending and completely unprofessional. I continued to explain that since I could not find any record of this particular account among my current files that I would need time to assess and determine what steps I could take to pay this debt in a timely fashion.
Mr. Voci continued to belittle me, and attempt to intimidate me using the threat of the next lawful step if I did not wish to take care of the matter at that exact moment. Again I continued to express very clearly that I was willing to resolve this issue with just a little more understanding. At this point the phone was then quickly handed to another supervisor and before I knew it yet another man was raising his voice at me and degrading me. He refused to speak calmly with me about finding the solution to resolving this matter. He wantedthe money right then and now and he said that even my promise of a few hundred dollars to start was not good enough.
I continued to express that I would like to request more time to first locate any records of the account he was speaking of (I keep excellent records of all accounts open or closed which is why I was confused that it was not filed with my current files). Second I wanted more time to assess our current finances to be able to resolve this account.
Mr. Greaves then told me to call back in an hour and I better be able to come up with a way to pay the full amount, I again repeated that I want to resolve this issue but there is no way I can pay that amount. Mr. Greaves then told me to call beck and quickly hung up on me. I immediately called Mr. Sanger back and explained again that I wanted to resolve the issue, all I would ask is for some civility while handling the issue and I expressed that I have never been treated with such rudeness.
These so called attorneys tried to bully me and threaten me. They treated with such disrespect it isamazing that they are even allowed to operate as a so called business.
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