Approximately 10 days go I went through the drive-thru at Wendy's in Midlothian, Illinois. When I gave the cashier a $20 bill, she only gave me change for a $10 bill. When I told her that I had given her a $20 bill, she said, "Oh yeah" and rudely gave me the rest of my change. Because she didn't act surprised and agreed with me right away, I had the distinct impression that she had deliberately tried to rip me off. Also, she had an "attitude".
Last evening I went through the same drive-thru at the same Midlothian Wendy's. My tab was $4.51 so I gave the cashier $10.51. She only handed me back a $5.00 bill. Even though she only stole $1.00 from me, it's the principle! As soon as I saw she had only given me back $5.00, I went to ask her for my dollar, but she had quickly closed the window and was running away from me, leaving no one at her window!
So, when I got up to window #2 (where the food is given out), I told the person that gives out the food that the cashier still owed me a dollar.By now I could see the cashier walking to her car. The employee that gives out the food stuck his head out of his window and yelled at the thief, "Hey, give her her dollar back!" The thieving employee was already walking away from her car back toward Wendy's. She yelled at me, "I'm sorry." Yes, she was sorry, alright - sorry that she had gotten caught! And I suppose that she had gone to her car to "deposit" the money she had stolen from people over the past few hours.
Since this was the 2nd time in a row that this Wendy's cashiers had attempted to rip me off, I asked to speak to the manager. After informing her of the 2 attempted thefts, she replied, "We had some bad cashiers, but we have an whole new crew now." She did not seem surprised nor concerned nor apologetic. Was she in on the scam?
When I got home and looked at my receipt, I could not believe my eyes! For the "amount tender", it read 5.00 when I had given her $10.51! For the "change due", it read 0.49 when my change should have been $6.00! I was livid! This was proof that this was not an innocent mistake! So this is how they do it! This is how the rip-off scam works!
I immediately called Wendy's and spoke with the manager again. When I told her about my fraudulent receipt, she didn't say a word. Again, she seemed stangely indifferent to the entire situation. OK, she's in on the scam! I then requested and received the number to Wendy's headquarters. Then, she hung up on me!
I will also be calling Midlothian Chamber of Commerce to get the name and number of the owner. I'll be informing him of the thefts occuring at his franchise. (Hopefully, he's not in on the scam!)
Just think of how much tax-free money these cashiers can walk away with in an 8 hour period! If they give you change for a $10 instead of a $20, that's $10 from only 1 customer! Unbelievable!
Please, ALWAYS count your change when going through drive-thrus!
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