QVC touts their return policy as the best in the industry. On TV and on their website their policy is as follows taken directly from their website:
What is QVC's return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not entirely pleased, simply return the item within 30 days of receipt for exchange (if available) or a refund of the purchase price.
Their show-hosts also add ' no questions asked ' when they report it.
Well, I received two letters from their 'vice president of customer service' basically threatening me that if my 'rate of returns' did not drop, they would cancel my membership. I sent them a response giving an itemization of my returns and reason for each (clothing that shrunk, jewelry that broke, food arrived spoiled, etc.) and suggested that perhaps they look into their quality and not just willy-nilly say that the consumer is a bad person.
I received NO response so on my own I cancelled my membership and my credit card with them.
Their return policy is bogus based on the letters I got from them.
Buyer beware!
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