Horribly disappointing. The order for my granddaughter's birthday was placed at 0500 this morning for same-day delivery. At 1630 that same evening I was notified that there was no one available to make a same-day delivery at their location (eleven hours later, leaving me without the ability to find someone who could). If you cannot meet the service that was paid for, you need to let the customer know as soon as possible.
My card was charged in minutes but I have been on hold for hours to get a refund.
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