I ordered a great hoodie on Black Friday and received it 4 days later with a security tag attached. I called DSG right away and was told I could bring it into the store or send it back and receive a new item. As I live over 2 hours from the nearest store, I chose to send the item in. After 15 days of waiting and 3 contacts with customer service assuring me that my shirt was about to be shipped but that the warehouse was backed up, I received an email with a refund. After two more contacts with customer service, I am told that the item is completely out of stock and there is nothing they can do. No trying to find a suitable replacement, just a simple apology. I'm mad because I really liked the hoodie and it was a great price. The item I sent back should have been ear-marked for me and returned to me minus one security tag. I don't know where this got screwed up, but I would like to have my hoodie back, not my money. If I had known DSG was so incompetent as to accurately complete a return order, I would have just waited the month until I would be near a store to have the tag removed. I learned my lesson and will not be shopping with DSG again unless this problem gets rectified.
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