My name is Onochie from New York. I tried placing a pre order for the Call Of Duty Ghost. However, my order didn't go through because my credit card was said to have been denied although I had more than enough funds in my account. III called customer service who then advised me to call my bank to fix the problem because (bank of America frequently did that), it's never happened to me since I've been with them. I was then asked to reorder the item after all the run around with my bank and Microsoft 's customer service, of which I did. I placed the order and it went through a second time.
I thought that was the end of my interaction with them, boy was I wrong. A few days later I tracked my my package VIA ups only to find out that my packed was delivered & dropped on my Porch. After work I came back I checked all around the house (backyard too), then did what anybody else would, CALL UPS.
Ups informed me that it was actually dropped off and gave me the address which happened to be the block after mine. Clearly not their fault. Because Microsoft had my billing address and shipping address. But still managed to ship it to the wrong place.
I called back customer service and spoke to about 3 different agents who constantly told me that I placed the order wrong, mind you I called in the order so that I wouldn't have to get another declined transaction. After speaking to the 4th rep I got tired of arguing and not being understood and asked for my refund. I was told that that would take 3 -7 days for that and 10 days for investigation, CLEARLY DEFEATING THE WHOLE PURPOSE OF MY PRE ORDER.
I figured ok at least they would work on it only to get an Email asking me to return the item that I got. Apparently they still do not and did not seem to understand what I had called to explain to them. I ignored that email thinking it was sent in Error. NOPE they went on to send me another email with the packing list and tag for my return box. I'm sure you can understand how pissed I was at this stage.
This will be my last time dealing with these daft folks at MICROSOFT. I called and gave them a last piece of my mind. How can a company this big be so dumb and neglectful? I am adding pics of the emails I received.
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