I ordered a book An Analytical study of words on February 12 of this year 2013. The money came off my credit card and delivery estimate time was between Mar 15 and Apr 16. It is now September and still no book. When i reached out to Amazon to complain I received the following response:
Hello,
Thank you for your email and order. Let us take this opportunity to apologise for your order not having arrived yet. According to our record, the book has been sent to the following address soon after your order by standard shipping as you requested:
Xxxx
We have not received a return. Unfortunately, it is outside of our 90 day time frame for order inquiries (it's been almost 4 months since your order). We truly apologize for any inconvenience this may cause.in the future, please contact us within 90 days regarding your order and we can address your concerns. Once again we truly apologize for any inconvenience this has caused.
Very Kind Regards,
Customer Service
- This is unacceptable. I have been robbed of my money and would them to solve this situation or give me a refund or voucher.
The order number in question is 110-2251477-4766605.
Contact - [Email Removed]
0 comments