I purchased a software from better homes and gardens not realizing it was up click I guess. The software did not download and when I called tech assistance, Francis - the tech's name). Had me click on a few things and before I knew it he was actually on my computer remotely, and informed me that I had 52,000 errors so he could not download the software. He did offer me a "sweet" deal to fix the problem that would take 6-8 hours. Then I asked him if he put the virus on there he got mad, and said how dare you! Then hung up. I also had called to ask about my back-up software they were sending in which he said it would take 4wks. I am such an idiot! And totally paranoid as to what other info he got off my computer! I'm going to dispute the charges. I've only added the amount of the software - who knows how much to fix it: (
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