Usacomplaints.com » Miscellaneous » Complaint / Review: Samsung - Defective Manufacturing - LN52A850. #1097427

Complaint / Review
Samsung
Defective Manufacturing - LN52A850

NOTE: My model number does not show in your List: Model # LN52A850S1FXZA; SSN# AQF83CFQA04135L Samsung factor defect with panel separation from tabs. Samsung refuses to acknowledge or honor the defective manufacturing. I purchased my 52" LCD for Christmas 2008 at a price of $2700, not including extras i.E. Best Buy charges to come out to optimize picture to room lighting etc. Before the year warranty was up I started having problem with the picture, Broad lines and ghosting, at start up and would clear after TV warmed up, approx. 15 minutes. Problem continued to get worst slowly as time passed, 15 minutes turned in 30 min.By the time I figured out that I had better call to have repaired the 1yr warranty had ran out. I never imaged that after spending that much money on what I thought was the best quality brand "Samsung" that I would have an issues regarding defects. I felt confident that my TV, that I was so proud of would last at least 10yr or so, keeping the amount that I paid for it in mind and this is the reason I paid so much. I WAS WRONG!!! It has been a nightmare dealing with Samsung, repair shops, and Best Buy. I feel I was raped for my money and intelligence. With all the complaints and acknowledgements of the panel separation being posted on the internet etc and Samsung refusing to honor is sad! I have made many calls to Samsung in attempt to get my TV fixed over the last few years. I have went through their drill (process of changing setting on TV), on the phone with their representatives numerous time. They have sent out one of their authorized service center repairman’s to diagnose the problem, which resulted in telling me that it will cost me $900 to replace panel. Service guy told me that Samsung will not pay for the repair. I have brought my TV to a local repair shop twice. He charged me $75.00 just to look at it and tell me that the panel was going bad and it would cost $800 plus $200 shipping to fix. First visit was last year. Note: From the time the panel starting going out we have been watching TV with the broad lines and ghosting, which never clears up to a clear picture. As a final attempt to have someone fix my $2700 TV, September 9, I called Samsung again to try to reason with them and request that they honor the manufacture defect. I was told that they can set up for their authorized service center to come out again. I agreed, but then asked, at whose cost? LOL!!! She replied, at my cost. WOW!!! I told her to cancel. NOTE: Samsung has record of all the calls, with reference numbers, of the panel issue with my TV from the time I purchased it. They refused to honor then and still refuse today. After getting nowhere with Samsung, I called the repair shop that I previously brought my TV to, hence I was seeing on the internet that adding foam would fix the broad lines and ghosting. He told me he would look at it again. Well, he did and told me that he does not recommend attempting to use the method on the internet because of not being a guarantee fix. He did not even open metal housing to look at tabs or panel. Told me it would be $300 for his time if he did. So I picked up my TV. One last attempt, I brought it to Best Buy, where I purchased, spoke to manager and explained all. Hopeless, he offered to make me a good deal on a SHARP TV $800. WOW!!! I asked what about the one I spent $2700 on??? Finally, I brought my TV home and commenced to doing the repair myself, per internet solutions. I seen It was very obvious that the panel is separating and has been since I bought it.: (I taped trimmed tie wraps on the front metal housing to take up the extra space and apply pressure to the tabs, where the panel is separating right side. Screwed TV back together, then plugged in and TV works fine... No more broad lines or ghosting, at least for now. The poor manufacturing that caused the panel to separate will continue I'm sure. There has to be some justice in all that I have been through since buying this lemon. I will never buy Samsung again!!! I still want the problem with my TV honored by Samsung!!! My fix is probably on temporary because the panel will continue to separate because of poor craftsmanship. I want what I paid for and feel Samsung should contact me, 985-851-3397, to correct their error!!! Yes, I have many complaints against Samsung!!!

Days later... Lines and clouds return until TV warms up. I purchased a lemon and would like my TV replaced with better quality or equal or greater value. I have pictures and repair shop invoice showing defective panal


Offender: Samsung

Country: USA

Category: Miscellaneous

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