Complaint / Review
Netflix
Advertises unlimited DVD by mail but delays shipments

Falsely Advertises "Unlimited" DVD by Mail. Per current terms, they can (in my case do) delay shipments by delayed processing or sending from a more distant distribution center in an attempt to limit how many dvd's you receive in a week/month. In my case, I pay for 4 dvds at a time. Once I've received 3 in a given week, the dvds are consistently taking an extra day to get them mailed to me.

When I called Customer Service, the person I spoke to didn't even know about what was written in their current terms and conditions. A supervisor eventually spoke to me and indicated that they delay the shipments on the new releases. Well, I tested that and lined up several older releases in my que. They still delayed them.

They need to be honest. If you subscribe to 4-at-a-time and they want that to mean no more than 4 per week, then don't advertise it as unlimited!!!