I had ordered Sony Xperia Z LTE C6603 on 12-Aug and it is now 10 days that there is no sign of order being dispatched.
I dont understand what on earth are you guys so busy with; when you are not even half the size of Amazon.com
So many phone calls and so many messages, and only one verbatim response is received with no intimation whatsoever on the dispatch
"We are experiencing slight backlog at this time but anticipate dispatch in the coming days. Thank you for your patience.",
And
Dear Divya,
Thank you for contacting us.
I apologize for the brief delay in shipping your goods. I can see how important this is to you and do apologize for any inconvenience caused.
We ship internationally and on multiple platforms, the high volume of orders received over the last few weeks has consequently caused a backlog. We are doing everything we can to rectify the situation.
Under the present conditions, dispatch can be expected early next week via expedited delivery service at no extra cost. You can check your order progress by logging into your ValueBasket account online.
Furthermore, as a token of my appreciation for your patronage and a gesture of my desire to make amends, I’ve added a SanDisk 4GB microSDHC Memory Card to be included with your purchase.
Your anticipated patience and understanding in the matter is welcomed. Should you have any further concerns please do not hesitate to let us know.
Best Regards,
Maricris
Customer Service Officer
ValueBasket.com
www.valuebasket.com
Just an addition of a SanDisk 4GB microSDHC Memory Card does not do me any good.
This is really an awful way of customer service, order fulfilment and provisioning. This phone was supposed to be given as a gift on 27-Aug, and hence had ordered 2 weeks in advance; and I yet do not see any hopes of it getting dispatched.
A truly hopeless website and company
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