Complaint / Review
CheapoAi
Consumer Report

I booked a flight with CheapoAir for myself and my minor daughter. It is a transatlantic flight, with one stop and a long layover of 9 hours. CheapoAir issued a ticket and sent me a confirmation e-mail. However, when I arrived at the airport, my name and ticket details were not in the system and I was denied boarding. My minor daughter had to fly alone and I spent 150 dollars for the taxi to get back home. I tried to contact the CheapoAir agents through their online service to find out what happened but they simply kept me waiting on the line for 30 minutes and then disconnected the chat. I missed some important meetings, had my child fly alone and the company refuses to even give me an explanation about what happened.