Webfire, LLC located at 3591 Richie Road, Verona, WI 53593, and the owners Brian Koz and Shawn Casey promoted a marketing offer on one of their websites with the address of http://www.webfire.com/socialdfy They advertised that for a monthly fee of $997 they will do everything for you in regards to marketing your business links to increase your sales. This offer includes: 1. Being able to submit affiliate links and get you sales through Facebook and Twitter. 2. They guarantee sales in the next 30 days from sign-up. 3. They do 100% of the work to market you and get you sales through social media. 4. You will have 24/7 access to a social media manager. 5. They will track and monitor campaigns/promotions and report results. 6. Provide 17 online training videos. 7. Provide monthly progress reports.
After I paid my first $997 I submitted affiliate links to promote through Facebook and Twitter to get sales and they responded by stating that the links I provided to promote will not work with their marketing. Thus, I asked what type of links will work and provided them. To date, I have not seen one sale as they claimed they would get me by doing everything for me.
They stated that I would have 24/7 access to a marketing manager. After signing up and requesting a manager and finally receiving one, they provided a manager named Corinna Essa who lives in Austraila and is on a completely opposite time zone. Thus, when I sent her Emails, it took days for her to get back to me.
They claimed they would do everything for me and get me a large amount of sales in the next 30 days and they did not get me any. All they kept telling me is that they obtained a large amount of Facebook and Twitter followers for me.
Finally, I never received the seventeen (17) training videos that they stated I would receive with my $997 fee.
I paid through PayPal and requested that my $997 be refunded since Webfire, LLC and Brian Koz and Shawn Casey did not provide what they claimed in their promotional video.
I received an Email from PayPal stating that Webfire, LLC agreed to refund my $997 and it would take 3 to 5 days to receive my refund. After day 5, I contacted PayPal and Webfire, LLC to get the status of my refund and Webfire, LLC stated that they never agreed with PayPal to refund my $997 payment. Please note that I still have a copy of the Email received from PayPal. It is as follows:
From: [email protected]
To: "Shelby Nash"
Sent: Tuesday, May 21,2013 12:14: 27 PM
Subject: Refund from WebFire. LLC
WebFire. LLC just sent you a refund
Transaction ID: 9G595861UP924835T
Dear Shelby Nash,
WebFire. LLC just sent you a full refund of $997.00 USD for your purchase.
It may take 3-5 business days to receive the refund in your PayPal account.
If you have any questions about this refund, please contact WebFire. LLC.
The refund will go to your PayPal account.
To see all the transaction details, please log into your PayPal account. It may take a few moments for this transaction to appear in your account.
Note from merchant
Original transaction details
Description Unit price Qty Amount
Purchase from WebFire. LLC
Total: $997.00 USD
Status: Pending until Wednesday, May 22,2013
Please help me get my $997 payment refunded do to lack of service, false advertising and clear fraud.