I feel that PayPal is an unethical company. I conducted a transaction in June, and a refund was initiated to my account by PayPal, but it was never received.
During the months of July, August, and September, I contacted PayPal multiple times to inquire about the status. Each time, the individual I spoke to did not assist in resolving the problem. I was contacted by PayPal and asked to provide statements showing the refund was not provided, and I did as they requested. I faxed statements three times and also provided the phone number of my bank. To date this matter has not been resolved, and PayPal says they can no longer assist me. I have provided all banking information I have access to, and they state it is not enough, but I have nothing else to provide.
For me, their response is unacceptable because as a consumer I have exhausted all resources available and provided everything they asked for. I feel they do not care about their customers.
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