About a minute ago
After spending MANY hours on facebook and by MANY emails as well as HOURS of my time I finally found some one that knows what they are doing as the others did not have a clue even when I sent proof I was correct and they where wrong I found someone that really knows there job as I said most do not have a clue!!! Read this email I just received and they FINLAY admit they where wrong!!! Not right now since I paid for extra minutes this month but I will be finding a new company to deal with that does not try to rip me off. Wake up folks and learn to do your job or you many be looking for a job!!! To late as I have all ready started complaints and will make sure I leave my feed back on the BBB, FCC and others web sites! It is Assurance fault they forced me to do this!!! Will all so be posting this as many places as I can!!!
And I quote [Hello Jeffrey,
Thanks for contacting Assurance Wireless Customer Care.
First let us extend our apologies for any inconvenience this has caused.
After reviewing your account, we confirmed that you have used 120
minutes from your Lifeline plan. You added an Assurance Bolt-on to your
account on 6/29, but the minutes were not set up correctly.
We have opened an internal ticket in your account on 7/9 so we can
set up the Assurance Bolt-on for $5 in your account. This might take up
to 24-48 business hours. Here is your internal ticket number 25879571.
If you need additional assistance, feel free to let us know how we can
assist further or contact us at 1-888-321-5880. You can reach us Monday
through Friday 6am-9pm PST and Saturday and Sunday from 6am-6pm PST. As
a reminder, please include your Assurance Wireless phone number and PIN
on all replies.
Thanks,
Roger R.
Assurance Wireless At Your Service
www.assurancewireless.com]
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