I signed up thinking "what a great deal on insurance" only to find out it was a sharing program. Okay, fine. I can deal with that.
My rep (Ben Ruvinov) was fine. His assistants were slow and stupid though. I would ask for something and it would take days before I got results.
I signed up Feb. 21. I didn't get my card until March 1. I could not schedule ANY medical visits without the card. So when I finally was able to make appointments (and mind you, with no success. Every place we called on their list of "networks" denied multiplan even though their list is "updated every week"), I had to drive out of my way to get there!
I was told I should only have to pay my "reduced rate" that I get through PJP Health when I got to the doctors office. TWICE I went to the doctors and both times I had to pay full out of pocket. Nobody knows what "multiplan" even IS!
TODAY I was so angry and in tears (this isn't the first time my frustration with this company reduced me to tears), I called to cancel but was told "it's past the 10 days." I explained that I couldn't even make an appointment without my card which didn't arrive until March 5th. My 10 day period in which I could get a refund (and only partial, since the $150 "member fee" is non refundable, period) had passed... By only 3 days! Ben (my rep) argued with me. ACTUALLY ARGUED WITH ME saying that if I were to go with Horizons, or Blue Shield, I wouldn't get a refund there either. Of course, with either of THOSE companies, I would be seen without having to pay full out of pocket either. To cite LEGIT insurance companies to compare to this scam is a JOKE!!! He also said I wasn't getting the best care because if I wanted better care, I could pay over $500 a month with another plan they have. I was FLOORED! Pay more?! For shitty service? When i didn't get any benefits from it at all?! I told him "So, I am getting bad service because I can't afford that each month? Are you saying I don't deserve that as your client?" He had to back peddle. So, I was treated worse because I can't afford good health care. Clear example of that, I guess!!!
He also accosted me about how I could pay out of pocket and why didn't the office call him if they had an issue. I said "THEY CALLED THE NUMBER ON THE BACK OF THE CARD AS INSTRUCTED! It shouldn't be that hard!!!" He said I would not get a refund no matter who I talked to.
I am going to try again. I am sure I won't get my money, but STAY AWAY FROM THEM!!! If what he's saying to me is "you get what you pay for", when don't pay for this shitty service... You will get nothing!!! Go with a real company!!!
0 comments