I opened an account when in a pinch at an Anaheim location. The second and last transaction made was completed on April 12. On March 16 300 dollars were withdrawn as a debit without my authorization.
I went to the Anaheim store and was told I would have to Travel to the Garden Grove location about 6 miles away since they did not have information regarding the loan. At Garden Grove I was told I would be refunded the Money and I actually got them to supply a written agreement to refund overdrafts but the asst manager would not commit to refunding an additional $95.00 in late fees for returned credit card payments.
The assistant manager would only say, "There was a Global glitch in the system."
She would not tell me how the money was dispersed. How it was backed (check, debit, come into store and pay). She could not tell me who processed the transaction and was informed that my account information could not be deleted.
This smells of a dishonest employee working with an outside party.
Why... The other store did not know about a global glitch or they would of informed me. I was told I already had an account in their system but the Garden Grove store did not have seem to have info that the Anaheim one was able to provide "global glitch" is what I was told again
The Anaheim store stated a bank that was unfamiliar, It appears that this account was modified by an employee with my updated bank info when I opened the account in Anaheim and then the funds were withdrawn.
It is hard to believe that a store is willing to provide a partial refund for an event that they have no information on.
I made this conclusion based on my job experience, I work in Information Security for a major national bank. I is my job to help identify and catch bank employees who participate in this type of fraud.
This smells of fraud
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