So very, very disappointed - and angry - with this company. I placed an order on Monday, May 6th (not yesterday, or today - but almost a WEEK ago) for a Mother's Day delivery in Hawaii. Blooms took my order, took my money and CONFIRMED it. Then today - Mother's Day, a SUNDAY, I get an email cancellation, and a voice mail that says "sorry, our florists in that area can't accommodate anymore deliveries on Mother's Day. We'll cancel your order and refund your money - within 5-7 business days. You can place a new order if you want it delivered MONDAY." Which is so NOT Mother's Day. Are you serious??? You've had my order, and my money for almost a week, and you wait until this morning - when I have no way to order from another, more reputable vendor - to cancel my order??? And then you won't give me my money back for another week? And of course when I call the 800 number in their email cancellation, I get a recorded message and the news that their customer service people will be in on Monday. So no one I can even speak with. And now my Mother, who I can't be with on Mother's Day (since I live in CA), has nothing. And not that I would EVER use this company again, but you don't even have the decency to offer me a massive discount on my next order. Or better yet - to deliver the order I originally placed (again, LAST Monday) tomorrow - and still refund my money since you screwed up SO badly. Yep - getting more angry as I write this. I will never use this company again.
0 comments