I bought a Tri Tek electrical shaver seen on a TV ad. They shared all my information, including my debit card number with WellQuestintl who, in turn, sent me in the mail a calling card which I NEVER REQUESTED. Like with all junk mail, I tore it off and trashed it, not even knowing who was sending it.
A few months later I noticed a sizable charge on my debit card statement for something unfamiliar. The bank/debit card company gave me WellQuestintl/WQ long distance's telephone number. So I called them up and they told me that to get a refund I'd have to wait for them to do a "QC investigation" to determine if I indeed hadn't authorized those charges.
After a couple of weeks, they said I was entitled to the refund and that I should have it back in my account in two to three months!
After two months I called them again and the floor supervisor (named Chris) told me the refund hadn't even been processed but that he'd email their processing center right away and I should have my money back in about a week. Three weeks later I called again and supervisor Chris now told me I should get my money IN THE MAIL in about two months!
It's already been two months, and now, with no other explanation, Chris told me he just emailed their processing center and my refund will take another 30 days!
I find it ridiculous and dishonest that such company would take my money WITH OUT MY APPROVAL and that they keep giving me the run around to refund me! I work hard for my money and don't want these infamous, fraudulent activities to take place and harm other people!
David
boca raton, Florida
U.S.A.
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