Saw an advert on facebook for free samples of Vitalyze sylkskin cream and wash nutrition, they stated postage and packaging was £1 99p each, I ordered them on 18th August on the 1st September i received two delivery cards saying that the packages could not be delivered because the sender:- (Vitalyze-sylkskin) had not paid the correct postage, the cards stated i needed to pay £19.51p per package to collect them from the post office depot, of course I was not willing to pay that amount of money for two free samples, the cards stated if i did not pick them up within two weeks they would be returned to the sender, I have copies of the cards if you need them, on the 13th Sept vitalyze-sylkskin took $98.78 out of my account, I phoned the company and spoke to an advisor, she said the money was for another months supply, i explained I had not received the free samples and they had been sent back through royal mail, so why would i order another months supply, I told her that i wanted my money returning, she asked if i wanted my account deactivating, I said yes, she told me as soon as the free samples were retuned the money would be reinstated into my account, This never happened, I phoned several times each time it rang four times and then cut off, I sent numerous e-mails to which i never received any replies, the last e-mail I sent on 19th September I stated that I was taking them to the small claims court, I contacted my bank to block any further money being taken from my account, my bank manager said that they had had numerous scams similar to mine.
On the 3rd April I received an e-mail from Vitalyze sylkskin to say my credit card had been refunded for $98.78, I received another email at the same time stating my account has been deactivated, As you can guess no money has been refunded, I have phoned numerous times without success, sent six emails, I have had no replies.
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