Hello, I consider myself a somewhat regular customer to your Dominos Restaurant on Downman Rd in New Orleans, LA. I have had issues before but none that ever made me attempt to contact your corporation. I called your restaurant to place an order for one of your recorded coupon specials titled (wings). It consist of a medium two (2) topping pizza and eight (8) pieces of chicken for $15.99. I made an additional request for extra cheese which I was told was a dollar and delivery which is three (3) dollars, this brought my total to $20 dollars before taxes and after taxes it should have been a little less than $22 dollars. Each employee gave me a $23 dollar and some change total and when I asked how they reached that total I was told that it is not two (2) toppings that's offered it is one (1) according to there computer. The first and second young ladies I spoke with, I told them that I would call right back because maybe I heard something wrong but after listening to that recording three (3) times I realized I was correct and they weren't. I then asked to speak to a manager who then explained to me that she don't know what's on the recording or the Internet, same special $13.99, but our computer says one (1) topping and God forbid a computer is ever wrong. This is about customer service and I am not saying we are always right because we are not, but if I took the time to call and listen to that recording three times, you mean to tell me you could not call to verify what I was speaking of once, instead of dismissing me altogether. Needless to say, I opted not to order anything and I probably won't for a while just because that rubbed me the wrong way. I really like your foods, I am just not crazy about the service.
Disappointed Consume
0 comments