Independent profile — not affiliated with Domino's Pizza
Domino's Pizza
Domino's Pizza, Inc. (Nasdaq: DPZ) is the Ann Arbor-based pizza franchisor; about 99 percent of its stores worldwide are owned by independent franchisees (company statement). This page collects Domino's own support and contact routes, 10-K facts, BBB and Trustpilot figures as displayed on October 18, 2026, one ADA case, franchisee matters, and 302 linked archive posts from 2002 to 2014.
Complaints & Reviews on USAComplaints
USAComplaints currently maintains 296 historical complaints about Domino's Pizza, published between 2003 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.
- Elderly Delivery Driver With Cane and Assistant Manager's Dismissive Reply
- Food Portions Too Small for Prices Charged
- Delivery Driver Cancelled Order Because of Debit Card in Springfield
- Returned Delivery Pizza Offered as Replacement and Manager Cursed at Us
- Employee Warns Against Working at Store Due to Favoritism
- Order Took Two Hours and Store Could Not Help
- Wrong Pizza Delivered and Support Hung Up Repeatedly
- Specialty Pizza Toppings Only Came Half Way Up the Crust
- Delivery Driver Yelled at Me and Withheld Paid Pizza
- Friendly Staff Gave Free Pizza After Computer Froze
- Garlic Bread Pizzas Repeatedly Arrive With Half the Topping
- Held 15 Minutes While Staff Joked and Manager Had No Answer
- Ten Slice Pizza Too Small for Three People
- Refund for Out-of-Stock Chicken Wings Not Received After a Month
- Wrong Pizza Sent, Replacement Never Existed and Rude Employee
- Delivery Driver Ran Over Bag of Leaves and Offered No Help
- Delivery Took Over an Hour and Phone Staff Was Rude
- Employees Discussed Strip Club in Graphic Detail at Conneaut Store
- Driver Hit Mailbox and Rude Manager Refused to Help
- Refused to Change Order and Charged Extra $2 for Nothing
Complaint Themes
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Contacts
- Corporate site and contact page: https://biz.dominos.com/
- Corporate inquiries, World Resource Center: +1 734 930 3030 24 complaints mention this number
- Customer support team (online form and chat bot): https://contactus.myastutesolutions.com/Dominos/index.html
- Media inquiries: [email protected]
- Investor relations (stock ownership questions): [email protected]
Locations
| Type | Address |
|---|---|
| Headquarters | 30 Frank Lloyd Wright Drive Ann Arbor MI 48105 |
Domino's complaints, refunds and contact: what to do first (checked October 18, 2026)
Most Domino's problems start at one store: a late or missing delivery, a wrong order, food quality or a charge you dispute. Domino's says that about 99% of its stores worldwide are owned and operated by independent franchisees (10-K for fiscal 2025), and it reported 7,070 U.S. franchise stores and 187 U.S. company-owned stores as of September 6, 2026 (third-quarter 2026 earnings release). So the store that handled your order is usually run by an independent franchise owner, not by Domino's Pizza, Inc.
Step 1: the store. Domino's customer support page says: 'If you need immediate assistance regarding an order placed with your local store, please reach out to them for help.'
Step 2: Domino's customer support. The same page says the customer support team 'considers your feedback to be a gift' and offers 'Dot the Customer Support Bot' and an email form. The email form linked from that page is hosted on a third-party domain (econsumeraffairs.com), asks whether the matter involves a store, whether you contacted the store and for the store number, and lists order channels that include Uber Eats. Domino's corporate Contact Us page lists corporate inquiries at the Domino's World Resource Center, 30 Frank Lloyd Wright Drive, Ann Arbor, MI 48105, +1 734 930 3030.
Step 3: your card issuer. If you were charged for an order you did not receive, ask your card issuer about a chargeback and keep the order confirmation, the time of the order and any messages.
Official government routes. The FTC takes reports about bad business practices at ReportFraud.ftc.gov. For pay, tips or hours at work, the U.S. Department of Labor's Wage and Hour Division accepts complaints; its page says complaints are confidential. Food-safety problems at a store can also be reported to the local health department.
Not verified here. From the location used for this check, the ordering site dominos.com redirected to its country-selection page, so its U.S. Terms of Use, Privacy Policy, refund and Pizza Tracker pages could not be opened and are not described on this page. Check those pages directly before relying on any policy.
Who Domino's is: legal entity, franchise model and size
Legal entity. Domino's Pizza, Inc. is a Delaware corporation at 30 Frank Lloyd Wright Drive, Ann Arbor, Michigan. Its 10-K says it operates through its wholly-owned subsidiary Domino's, Inc. and that subsidiary's wholly-owned subsidiary Domino's Pizza LLC; its common stock trades on The Nasdaq Stock Market under the symbol DPZ. The corporate website footer reads © 2026 Domino's IP Holder LLC.
Franchisor and franchisees. The 10-K says: 'We are primarily a franchisor, with approximately 99% of Domino's global stores owned and operated by our independent franchisees as of December 28, 2025,' and that franchising lets a franchisee 'maintain control over all employment-related matters and pricing decisions.' It also says regulators and lawmakers have made efforts to treat franchisors as joint employers of franchisees' employees. This page therefore describes franchise-store conduct as the conduct of the franchisee or store, not as an established act of the company.
Size. The fiscal 2025 10-K counted 6,924 U.S. franchise stores and 262 U.S. company-owned stores (7,186 in total) as of December 28, 2025, and more than 22,100 locations in over 90 markets worldwide. The third-quarter 2026 earnings release (October 13, 2026) shows, as of September 6, 2026: 187 U.S. company-owned stores, 7,070 U.S. franchise stores (7,257 U.S. stores in total), 15,449 international stores and 22,706 stores in total. The release attributes lower U.S. company-owned store revenues to 'the refranchising of certain U.S. Company-owned store markets in the second quarter of 2026' (company statement).
History (company statement). The company says it has sold food since 1960, became Domino's Pizza in 1965 and opened its first franchised store in 1967.
Complaints and reviews: BBB, Trustpilot and the usacomplaints.com archive
BBB (as displayed on October 18, 2026). The BBB profile for Domino's Pizza, 30 Frank Lloyd Wright Dr, Ann Arbor, MI is not BBB Accredited and shows a BBB Rating of F, with the reasons 'Failure to respond to 18 complaint(s) filed against business' and '22 complaint(s) filed against business that were not resolved'. The complaints tab shows 170 total complaints in the last 3 years and 24 filed in the last 12 months; the reviews tab shows an average of 1.2 out of 5 from 10 customer reviews. BBB says this profile covers the headquarters and corporate-owned locations; its page points to a Find Local Branches list for corporate locations, and those branch listings are not included in these figures.
Trustpilot (as displayed on October 18, 2026). 2,724 reviews, score 1.8 out of 5, unclaimed profile for www.dominos.com. Trustpilot says it does not fact-check reviews, and the reviews are not limited to U.S. stores.
These figures come from different sources and are not added together.
usacomplaints.com archive. This site's archive holds 302 approved posts linked to this page, dated from 2002 to 2014, most of them from 2011 to 2013 (no later posts are linked). 296 of them are filed under Domino's or common spellings or a store location; 6 name a store operator or franchisee in the offender field and are linked as affiliates, not counted as the company's own. These are visitors' accounts, not findings of fact. Posts that were machine-rewritten, duplicated, empty, or about stores outside the U.S. were not linked.
Legal proceedings: 10-K statement, one ADA case and franchisee matters
10-K statement. Item 3 of the fiscal 2025 10-K says Domino's is 'a party to lawsuits, revenue agent reviews by taxing authorities and administrative proceedings in the ordinary course of business which include, without limitation, workers’ compensation, general liability, automobile and franchisee claims,' adds 'We are also subject to suits related to employment practices' and says it may occasionally be party to large claims, including class action suits. It also says it does not believe these matters, individually or in the aggregate, 'will have a material adverse effect' on the business or financial condition. That is the company's own statement.
Robles v. Domino's Pizza, LLC (website and app accessibility). A blind customer, Guillermo Robles, sued under Title III of the Americans with Disabilities Act and California's Unruh Civil Rights Act, alleging that Domino's website and mobile app were not fully accessible. On January 15, 2019 the Ninth Circuit (No. 17-55504) reversed the district court's dismissal, holding that the ADA applies to the website and app because they connect customers to the goods and services of Domino's physical restaurants. The Supreme Court denied Domino's petition for a writ of certiorari on October 7, 2019 (No. 18-1539). The Ninth Circuit's ruling sent the case back to the district court; later proceedings in that court were not reviewed for this page.
Franchisee matters (allegations, not findings against Domino's Pizza, Inc.). San Francisco fee class action. Hayden Miller, et al. v. Asi Foods Inc., et al. (San Francisco Superior Court No. CGC-25-630503) concerns four Domino's franchise stores in San Francisco operated by the defendants. The official settlement website says the plaintiffs allege the defendants charged customers a six percent fee tied to the city's Health Care Security Ordinance but described it as a tax, in violation of California law; the defendants deny any wrongdoing and any liability. The court has granted preliminary approval for settlement purposes. Proposed terms: a voucher worth 75 percent of the fee paid or a payment of 50 percent, for purchases between December 4, 2023 and August 12, 2026; the site lists an October 24, 2026 exclusion and objection deadline, a November 8, 2026 claim deadline and a December 18, 2026 final fairness hearing. The defendants no longer pass the fee on, per the site, since January 2026. The site names the franchise operators, not Domino's Pizza, Inc., as defendants.
Florida wage investigation of a franchisee (2012). A U.S. Department of Labor release dated October 23, 2012 says PDQ Pizza, a Domino's franchisee with 19 locations, paid 401 employees $371,675 in back wages after a Wage and Hour Division investigation that found violations of the Fair Labor Standards Act's overtime, minimum wage and record-keeping provisions. The release is about the franchisee.
New York Attorney General petition (2016). A verified petition by the New York Attorney General, received by the court e-filing system on May 23, 2016, alleges violations of the New York Labor Law by three Domino's franchisees and names Domino's Pizza, Inc., Domino's Pizza LLC and Domino's Pizza Franchising LLC as respondents, alleging they are liable as joint employers. These are the Attorney General's allegations; the outcome could not be opened and is not described here.
The CourtListener search for dockets naming Domino's Pizza also returns many individual and business lawsuits. Their claims were not reviewed and are not described here.
Is Domino's Pizza Legitimate?
Domino's Pizza, Inc. files annual reports with the U.S. Securities and Exchange Commission (SEC) under Commission File Number 001-32242; its latest filing list on EDGAR was opened on October 18, 2026. Its registered address and phone number match the corporate Contact Us page (30 Frank Lloyd Wright Drive, Ann Arbor, MI 48105; +1 734 930 3030). Its stock is listed on The Nasdaq Stock Market under DPZ. The BBB profile shows BBB Rating F and non-accreditation, and Trustpilot shows 1.8 out of 5 with an unclaimed profile (details in the complaint section). A store may be owned by a franchisee, so the owner of the store you used can differ from the company that runs the Domino's brand.
Court & Public Records
| Case | Authority | Dates | Type | Outcome | Source |
|---|---|---|---|---|---|
| Robles v. Domino's Pizza, LLC Docket 17-55504 | U.S. Court of Appeals for the Ninth Circuit (appeal from C.D. Cal. No. 2:16-cv-06599) | — | Appeal decided | Appeal decided — see outcome A blind customer sued under Title III of the ADA and California's Unruh Civil Rights Act over the accessibility of Domino's website and mobile app. On January 15, 2019 the Ninth Circuit reversed the district court's dismissal, holding that the ADA applies to the website and app, that imposing liability did not violate due process and that the primary-jurisdiction dismissal was error. The Supreme Court denied Domino's petition for certiorari on October 7, 2019 (No. 18-1539). Later district-court proceedings were not reviewed for this page. | Source |
| Miller v. Asi Foods, Inc. (Domino's franchisee fee class action) Docket CGC-25-630503 | Superior Court of California, County of San Francisco | — | Filed | Filed — no final outcome recorded Class action against the operators of four Domino's franchise stores in San Francisco over a six percent fee associated with the city's Health Care Security Ordinance, which plaintiffs allege was improperly described as a tax. The defendants deny any wrongdoing and any liability. According to the official settlement website, the court has granted preliminary approval of a proposed settlement (voucher of 75 percent or payment of 50 percent of the fee paid, December 4, 2023 to August 12, 2026); the final fairness hearing is listed for December 18, 2026. The named defendants are franchise operators, not Domino's Pizza, Inc. | Source |
Related Complaints
Names this company in a role other than the primary subject — not necessarily current or complete.
Frequently Asked Questions
How do I file a complaint with Domino's?
Domino's customer support page says to reach out to your local store first for immediate help with an order, and offers 'Dot the Customer Support Bot' and an email form for further help. The corporate Contact Us page lists corporate inquiries at the World Resource Center in Ann Arbor, +1 734 930 3030.
Does Domino's Pizza, Inc. run the store that delivered my order?
Usually not directly. The fiscal 2025 10-K says approximately 99% of Domino's global stores were owned and operated by independent franchisees as of December 28, 2025. The third-quarter 2026 release lists 187 U.S. company-owned and 7,070 U.S. franchise stores as of September 6, 2026.
What can I do if I paid for an order that never arrived?
Domino's customer support page says to contact your local store for immediate help with an order. If the store does not resolve it, you can use the customer support form or bot on that page and ask your card issuer about a chargeback. Domino's refund terms on dominos.com were not opened for this page (see the not-verified note in the first section).
What does BBB show for Domino's?
As displayed on October 18, 2026, the BBB profile for Domino's Pizza in Ann Arbor, MI is not BBB Accredited and shows a BBB Rating of F, citing 18 complaints without a response and 22 unresolved complaints. It lists 170 complaints in the last 3 years and 24 in the last 12 months, and an average of 1.2 out of 5 from 10 reviews. BBB says it covers headquarters and corporate-owned locations.
What does Trustpilot show for Domino's?
As displayed on October 18, 2026, the www.dominos.com Trustpilot page shows 2,724 reviews and a score of 1.8 out of 5 on an unclaimed profile. Trustpilot says it does not fact-check reviews, and reviews are not limited to U.S. stores.
What was Robles v. Domino's Pizza about?
A blind customer alleged that Domino's website and app were not accessible under the Americans with Disabilities Act. The Ninth Circuit reversed a dismissal on January 15, 2019 and the Supreme Court denied Domino's certiorari petition on October 7, 2019. Later district-court proceedings were not reviewed for this page.
Where can a Domino's employee report unpaid wages?
The U.S. Department of Labor's Wage and Hour Division accepts complaints about federal wage laws; its page says complaints are confidential and that an employer cannot retaliate against a worker for filing one. DOL gives 1-866-487-9243 for filing. The 10-K says franchising lets a franchisee 'maintain control over all employment-related matters and pricing decisions' (company statement), so the employer of a store worker may be the franchisee; the 10-K also says regulators and lawmakers have made efforts to treat franchisors as joint employers.
What is the San Francisco Domino's franchise fee settlement?
The official settlement website for Hayden Miller, et al. v. Asi Foods Inc., et al. (San Francisco Superior Court No. CGC-25-630503) says the class action concerns a six percent fee that four Domino's franchise stores in San Francisco collected for the city's Health Care Security Ordinance and allegedly labeled a tax. The defendants deny wrongdoing. Customers who paid the fee between December 4, 2023 and August 12, 2026 may receive a voucher or payment; listed deadlines are October 24, 2026 (exclusion, objection), November 8, 2026 (claims) and a December 18, 2026 hearing.
What are the Domino's posts in the usacomplaints.com archive?
302 approved visitor posts dated 2002 to 2014 are linked to this page, most from 2011 to 2013. They are visitors' accounts and are not findings of fact; the linked posts describe individual stores.