Terrible, terrible service.
After receiving a final attempt door tag at my door (unsurprising, as they attempted to deliver at 2:30 each day when we are at work), I phoned the call centre to confirm that I would pick up the parcel at the depot on Friday morning. The call centre informed me that I could not do so because the parcel was on route to be delivered to my home that day. So I stayed home and waited. And waited. At 4:30 pm I phoned the call centre, who confirmed the parcel was on its way. I called at 5:30 pm, only to be reassured by the operator that the parcel was on its way. Finally, at 6:30 pm I received a call from FedEx saying my precious parcel was at the depot and I could come pick it up. Oh, and they close at 8 pm and they do not deliver on weekends. Having a previous engagement, I could not do so.
I then spoke at length with the duty officer, who said it was a mistake on the call centre's part. He then promised that the parcel would be delivered on Monday. I stayed home on Monday - no parcel. I spoke with the call centre, who said the parcel was at the depot and I needed to go pick it up. I spoke with the manager, who said no attempts were made to deliver on Monday because three attempts had already been made. They blame the ground team for the mistake, the ground team blames the call centre. No one takes responsibility. Please boycott FedEx.
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