I became a Shaw customer aproximately 14 months ago. I had cable and internet service with them. My internet has been very slow throuout the duration of my contract. (comparable to the speed of dialup). This problem was never resolved.
The main problem has been my cable service. I have had a total of 2 cable boxes and both have been problematic. The first would intermitantly disconnect and eventually completely failed. Prior to it's failure a Shaw tecnician came to my home and rep[laced the jack in the wall wich was new when the system was installed and proved not to have any effect on solving the issue. The tecnicial (as well as subsequent tech support) told me it was Shaw's policy to fix the ceapest problem first. When the box finally failed and was completely inoperable a second tecnicain came to my home and replaced it. The problem persisted with the new box and had to be reset every time I attempted to change a channel.
After several calls to tech support and customer service I replaced the service on Fen 13/13. And was informed at that time I would be charged for 30 days of sevice because I didn't provide any notice of cancellation.
My feeling is that my time and agrivation should be worth some consideration. After speaking with "Robert", a supervisor, this consideration was not granted. He was completely unwilling to help me in any way.
Prior to talking to Robert, Chris and before them, Josh, I encountered Connie, a customer service agent who wasn most rude and unprofessional. I made several calls for tech support prior to encountering Connie's rudeness but did not record their names. None were able to resolve my tecnical issues.
I would like the penalty waived in leiw of this continual poor service and my Money returned.
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