Lots of problems with this laptop after only 2 1/2 mths. Our responsible daughter found this laptop to begin falling apart about two weeks prior to our 90-day return policy at Costco where we purchased it. Strange things like the screws on the back began falling out one by one, all by themselves. The keyboard began to have sticky keys and touch pad would freeze. Calling Acer support, India I assume, was an added disappointment due to communication barriers creating an hour and half phone call. This is just wrong. Also a small blotch in the upper left corner of screen appeared on it's own - no recollection of any mishap - creating a line on the left side, then at times the upper screen. Another inconvenience, the warranty no longer comes with the laptop, it has to be found online. Out of the many laptops we have owned as a family, this would be the worst: (Wish we could have said better things, but Acer needs to have better quality control to regain their reputation with us as a family!
Unfortunately, as I have reviewed many complaints on the internet, screws falling out is not unusual, nor freezing mousepads or sticking keys.
This company is the 3rd leading PC seller in the world - something is WRONG with that.
I plan on including Costco in our complaints to Acer as they sell their products. We won't stop till this computer is replaced or our money is refunded. We will post our results.
Acer company info:
Acer Incorporated... The Company provides its products under the brands named Acer, Gateway, Packard Bell and eMachines, including desktop personal computers (PCs), notebook computers, as well as computer peripheral products and other products. The Company distributes its products in domestic and overseas markets. During the year ended December 31, the Company obtained approximately 65% and 17% of its revenue from the sale of notebook computers and desktop computers.
Officers:
Zhentang Wang Chairman of the Board, Chief Executive Officer
Jianren Weng President-Global
Yihua He Chief Financial Officer
Walter Deppeler Senior Vice President-Global, Chief Marketing Officer
Yongren Lin Chief Technology Officer, Deputy General Manager-Business Division
Xianlang Lin Senior Vice President-Global, General Manager-Business Division
Oliver Ahrens Vice President-Global, General Manager-Overseas Business
Ruomeng Fu Vice President-Global, General Manager-Overseas Business Division
Bowen Jiang Vice President-Global, General Manager-Business Division
Yiwan Lin Vice President-Global, General Manager-Overseas Business Division
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