Nov. 19,2012 I turned in a 2010 Toyota that was leased to the leasing dealer, Bryan Easler Toyota in Hendersonville NC and purchased a new Scion which was also fianced with SETF.
SETF has stated that they will waive the disposition fee if a buyer purchases or leases a new vehicle from a SET dealer. They have also advertised that they will give a $500 owner loyalty cash to said buyer.
Feb. 4,2013, more than two months later, I received a bill from SETF for "excessive wear" charges to the vehicle turned in Nov. 19,2012. This was after the vehicle had been inspected by the dealer at the time of purchase of the new Scion. Had there been any mention of "excessive wear" charges at the time, I would not have agreed to purchase a new vehicle from Toyota. The final figures for the lease turn in and the financing of the new vehicle were agreed and signed Nov. 19,2012.
Now, not only is SETF seeking to charge back what they call excessive wear, they are also refusing to honor the waiver of the disposition fee and the $500 owner loyalty cash.
In order to settle this complaint SETF must 1) waive the socalled "excessive wear" charge; 2) honor the waiver of the disposition fee because I refinanced with them; 3) honor the owner loyalty cash as promised in their advertisement.