Complaint / Review
UPS Store #4768
Failed Scan to Dominican Republic, $14.15 Fax Fee Charged

I went to the store to scan some documents to the Dominican Republic. I paid the money, but the information never went through. I went back on 01/28 to let them know that nothing was received. I was told that they were going to try again so I would not have to pay again. But it did not work, and instead we sent the documents by fax. They charged me $14.15.

When I asked for a refund, they told me that I needed the original receipt. They never gave me the original back when I gave it to them to show that I had paid the $8.49, but I have another copy that they gave me.