I would first like to say that to select one complaint type is impossible. Billing yes, contract yes, customer service yes. All things pertaining to this company are very bad news. They refused to give me a supervisor or the name and contact information for the president of the company. I have been dealing with them sense October. When you call, the operators and very hard to understand. It is clear that english is not there first language so they also pretend they do not understand what you are saying.
I am demanding the email and address of the president and the phone number.
I canceled this when I went on to there web sight after I got the first whiting pen that did not work. You continued to send me product anyway so I thought your shipping department was having problems. I am asking you once again to refund all the charges going back to september to the very first charge. The rep just kept on repeating the same thing over and over again, we requested to speak to a supervisor they would not come to the phone. The rep told us a supervisor would be calling he back in an hour. We never received a call back. This is very poor customer service, and the phone number on your web sight is not a valid phone number when you call it it just keeps disconnecting the call. We are going to do everything in our power to ruin your company and get you off of the web. This company is doing bad business and they don't care if the product, works or if it even comes out of the tube. We told
the rep that the product does not even come out of the pen and they had nothing to say. They had no defense because you know you are selling crap and taking advantage of your miss leading adds. I demanded a full refund now $327.00 and they told me in an email that I needed and RMA number so I requested one 4 times nothing. You will have to dispute the charges with your credit card company to get the wrongful charges refunded. You may even have to get a new card number or they will try to put the charges back on.