On 01/06 i bought a Faux Fur Women's Winter Coat for $18.00 (tax $21.00) They took days to deliver my item, so i decided to cancel it (my coat was never delivered before my cancellation). Now not only i waited many days for them to deliver my item, now they are taking forever for my refund. I lost count how many emails i have sent to customer services and what i only received is kind words but no help at all. Today is 1/15 and my bargainroom account still says "Requested Return".. This is my story short... Bought my item on Jan 06, next day:
&Jan 07 16:18: 27
Me: Hello, i just want to know if my order is going to have a tracking number and how long is going to take to deliver. There is not enough details.
&Jan 07 19:39 (EST)
Mary (customer service):
Thank you for placing an order with us! Each product ships differently. Under the product page, you will see an estimated shipping time for the product in which you are interested. You will also see an estimated shipping date on the checkout page and in your order confirmation email.
If your account order history shows an order as processing, that means it has been confirmed. Shortly after your order ships, we will provide you with a tracking number to allow you to track your package all the way to your front door. These confirmation emails will come to your inbox, or perhaps your bulkmail box, from [email protected], so please be on the lookout for them.
We apologize for any delays from the vendor up to this point and assure you they are working to ship their products out as quickly as they can.
If there is anything else I can help you with today, please let me know.
Thanks,
Mary
Bargain Room Support Team.
&Jan 10 22:37 (EST) (4 days later)
Me: Hi, I think i had enough with this site. I want my money back soon as possible. I been waiting for my order for days and all i see is "processing" and nothing else. Want my money back soon cuz i am tired of waiting.
&Jan 11 19:11: 25 -05:00
Me: Hello. I haven't received any reply about my last email, but its fine. I want a refund soon as possible. I'm not going to wait much longer and i might be considering to talk to a lawyer if i don't received my refund next week or ASAP, i am tired of waiting. Have a nice day.
—Jan 13 09:11 (EST)
Justin (customer service): Thank you for reaching out to us. Your request to cancel your order has been submitted and our cancelations department will contact you as quickly as possible to make sure they are able to complete your request. Thank you for shopping on Bargain Room.
Thank you,
Justin
Bargain Room Support Team
They are 24/7, where is the customer service? Just look at the dates. And these are not all the mails!
I had enough. Im going to send an email to the main offices.
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