After the botched installation and repeated calls to your company I requested cancellation of your services. I was informed that our account would be cancelled immediately but that we could not send the equipment back until the end of our trial period. When I received my credit card statement yesterday I found 2 charges in the amount of $61.33 and $404.80. The charge of $404.80 was AFTER my call to cancel. I called your company last night and spent one hour, mostly on hold and was finally informed that my account was being closed effective 12/27 and that a return label/box would be sent out immediately. I do NOT understand why my account was NOT closed on 12/7 as I requested and was told. I have disputed both charges with my credit card company and these charges will not be paid. I can honestly say that I spent at least 6 hours in total if not more on the phone with customer service. This has been the WORST experience I have ever had with a company and would NOT recommend HughesNet to anyone.
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