I've had Hughesnet satellite service for over 6 years. I just got 3G wireless that plugs into my computer — way faster internet and cheaper than Hughesnet!
Two weeks ago I started trying to cancel my Hughesnet service.
Even though I gave them my account #, serial #, and called in on the phone number they had assigned to my account, they told me they couldn't cancel my account unless I faxed them a letter on my letterhead. (I'm a sole proprietor with office in my home.) I faxed the letter and they claim they haven't gotten it yet — over 24 hours later. They are making it extremely difficult to cancel — buyer beware!
On top of that, today they informed me that I have to pay a cancellation fee of $300 because last year they offered me a free upgrade. They say there was a clause in the offer that said I had to continue with Hughes for 2 years if I accepted the upgrade. I did not see anything like that on the information they sent. But I'm paying them the $300 just to have the pleasure of never having to speak or interact with them again. They will do anything it takes to get a little more money out of you!!!
If you are anywhere in the country that has 3G wireless service, you don't need a satellite and you certainly don't need this rude and inept company!
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