On 12/13 i called gateway for tech support with a password problem, nx thing i am talked into purchasing a 3 yr plan. After salesman advised me that no obligation if not completly happy. I call 877-526-4466 s/w man in india. He hung up om me after realizing he was incapable... I call back wait about 40 min. Long story this guy was downright nast, rude condesending, told me at 1am to call again & hung up. Next day i called gateway corp, they tell me not there responsibility. I call india rep, s/w supv., no help to cancel.
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