AirTran employees have NO clue what the TRUE pet policy is OR how to properly enforce it. Depending on the day & what employee is working…depends on what set of rules you must abide by. BOO on you AirTran. When it pertains to something as important as knowing what to expect when traveling w / dogs…it shouldn't be a guessing game. AND it is especially uncalled for to be handled @ the gate…last minute…when I was sitting @ the gate 1 1/2 hrs early! Then told that the pilot had been NOTIFIED about me…when it was AirTran's OWN inadequacies w / their OWN pet policy that CAUSED the problem in the 1st place!!! But of course it was left up to the passenger to rectify AirTran's mistakes. I certainly REFUSE to pay for such mistreatment…but that's EXACTLY what happened.in fact additional $ was further required by AirTran just to be further abused & mistreated. SHAME ON YOU AIRTRAN!!! AirTran should really train their employees to use their own reasoning, conscience…& MOST IMPORTANTLY…COMMON SENSE as a decent human being to do the RIGHT thing! Completely absurd!!!
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