Don't even cope with the corporation... Smoking Murderer, Smoking Aid and Smokeris Saviour are the exact same fraud - simply split to cover their faulty item and TOUGHEST customer support I've previously experienced. After weeks of no item that worked, I used my very own cash to deliver back the defectives following day having a lengthy notice. I called back again to notice noone has read my compaints - actually the support representative put upon me, just after he advised me that my charge card needed to billed again easily needed another delivered to me. I'm out $200 and also have only a discomfort in my own butt to exhibit for this. Our notice is copied below...
Expensive Murderer Naturals,
In the last couple of months, I've attempted to become good, attempted to become individual, however now I've merely go out of both. It appears really handy in my experience that each moment I contact to protest, the phone call it instantly decreased. Despite I'm guaranteed that the phone is likely to be created back again to me, it never occurred until recently (11/4/09). Lastly, a customer support associate named me back and invested sometime on my case…
Because The end-of July, I've been awaiting A FUNCTIONAL type of your item. The very first one was guaranteed in seven days - it got 2.5 months. I had been nonetheless happy to obtain something which may help me stop smoking and so I applied the merchandise to get a couple hours, then it simply ceased working… no-light, no smoking. I attempted to cost it - however nothing. I named customer support plus they had me get one of these few issues, nevertheless nothing! I had been guaranteed an upgraded and waited another 3 months for this 1. The 2nd one seemed to perform excellent! I applied everything evening and billed it the following day. It proceeded to illuminate however, there is no smoking.
I begin to speculate if this really is only a faulty item and that I am out $80.00. After many dropped calls for your customer support, I had been informed I'd a faulty atomizer…. Then, no, it’s the battery…. Well, we’ll simply send new components. Which was over per month before. For that previous fourteen days I've been calling and when I had been informed that it hasn’t been sent yet. Following a couple more calls, I had been informed that it'd ready been delivered out… you need to have it by Wednesday… no Monday… should you don’t have it by Friday then we shall return your cash. You may be just starting to observe my never ending disappointment together with your organization? I'm informed something, then another, decreased calls, no solutions, no operating item and I’m out $80.00.
To begin with, you will find no actual directions that include your item with no solutions to any concerns that the customer may have, not really in your site. Recently, I had been ultimately provided some interest and found out that it's NOT been delivered out. Were others laying? I had been advised I had a need to deliver back the components to get another design or my cash back. Could you please inform me why it got me over 8 weeks to locate that out!? Particularly, after I was delivered another design, no-questions asked. I am aware your problem and anxiety about supplying free item; nevertheless, are you able to comprehend my have to doc and show that I had been delivered faulty merchandise? Your declaration of 1 from every 1000 is faulty needs to be fake, normally I'd have gained the lottery right now
Surrounded you'll discover the two faulty cigarettes delivered to me plus a USB charger. For my lost-time and stress, the additional profit delivery, I'd believe it just reasonable that you simply deliver me a functional design the moment possible… not in another three months. You might have confidence in your item, but forgive me basically am leary this whole point is just a total fraud. I'll attempt that one additional time of course if I obtain another faulty item, I anticipate a complete refund.
Really,
Wendy R. Hayden
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